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Return Policy

 

U.S. Coins and CURRENCY Return Policy:

We strive for 100% customer satisfaction, which is why we provide you the opportunity to return any product purchased from us for store credit, refund, or exchange.

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U.S. Coins and Jewelry refund, return and exchange policy is limited to five (5) business days from the date that you receive the item.  as well as return shipping and handling costs.  U.S. Coins and Jewelry may reject any returned or exchanged item that does not reasonably conform to these terms.  If the case of a request for an exchange, U.S. Coins and CURRENCY expressly reserves the right, in its sole and absolute discretion, to find an acceptable replacement or refund your money should an acceptable replacement be unavailable.  Returns, refunds and exchanges are subject to U.S. Coins and Jewelry’s Market Loss Policy. Any and all market gains on refunds, returns, and exchanges shall belong solely to U.S. Coins and CURRENCY.

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1. Cancellation PolicY

Once you have placed an order with U.S. Coins and Jewelry you have entered into a binding legal agreement, and cannot cancel the confirmed order. However, after your confirmed order has been placed, prior to it being shipped, the confirmed Purchase Price (“Purchase Price”) may be offset (product sold back to U.S. Coins and Jewelry) at U.S. Coins and Jewelry’s current Asking Price (“Asking Price”) on the day that we receive your written request for such an offsetting transaction. Credit/debit card orders may not be offset 24+ hours following the time of order creation.

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All order offset requests must be made during normal business hours, Monday-Friday, 9:00 AM to 5:00 PM EST. U.S. Coins and Jewelry reserves the right, in its sole discretion, to permit cancellation and/or offsetting your order.

 

 Offsetting orders may be approved over telephone, live chat, or email, at which time U.S. Coins and Jewelry shall provide you with a cancellation confirmation and the total Market Losses and fees.  Offsetting orders are subject to our market loss policy, described below. As applicable, the difference between the Purchase Price and the Asking Price will determine the fee.  In the event of a confirmed cancelled order, you expressly authorize U.S. Coins and Jewelry to automatically bill the credit or debit card on file for the difference between the Purchase Price and the Asking Price.  Alternatively, in the event that your credit or debit card is denied, U.S. Coins and Jewelry reserves the right to invoice you, in which case, you expressly agree to pay the amount due, in full, within ten (10) business days.  Future orders are not permitted unless and until any cancellation and other related fees are paid in full.  Any and all market gains on cancellations shall belong solely to U.S. Coins and Jewelry.

 

For cancelled/offsetting orders, the difference between the Purchase Price and the Asking Price will be charged. After U.S. Coins and Jewelry has shipped the product, the order is final and cannot be canceled.  If you refuse shipment the product will be returned to us and you can either pay to have it reshipped or accept Market Loss fees upon return. U.S. Coins and Jewelry reserves the right to refuse or cancel an order for any reason or for no reason at all, regardless of payment method or price confirmation, including without limitation, for orders U.S. Coins and Jewelry deems questionable or suspicious, for orders U.S. Coins and Jewelry deems to be a significant risk, when the confirmed price is incorrect, for abrupt movements in the precious metals market, and/or when U.S. Coins and Jewelry does not receive payment within the allotted time frame.

 

U.S. Coins and Jewelry is not responsible for pricing or typographical errors and expressly reserves the right, in its sole and absolute discretion, to cancel any and all orders placed with respect to such items. IN the event of a cancelled order U.S. Coins and Jewelry will contact you directly with notification of the cancellation

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1. Shipping, Handling and Insurance

Buying From U.S. Coins and CURRENCY

U.S. Coins and Jewelry orders are shipped via US First Class and priority Mail, USPS Express Mail. Each package is fully insured and most will require a signature upon delivery.

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YOUR BILLING AND SHIPPING ADDRESSES MUST MATCH AND WE DO NOT SHIP TO PO BOXES.

 

Packages take on average between 1 and 7 business days for delivery. On rare occasions there have been delays on products like Silver Eagles due to overwhelming orders to the US Mint. The tracking number will be provided to your email on the date of shipment.

 

If anything happens to your package while in transit, it is fully covered by our insurance, however we will not accept responsibility if you have left instruction with any carriers or delivery service to leave parcels un-attended for you without need for a signature, or if there are instructions to leave your package with some one else, such as a building manager, neighbor or drop-off location. Also, once a package is shown to be delivered by the carrier, U.S. Coins and Jewelry's responsibility ends.

 

If metals we ship to you are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.

 

All orders are made on a best efforts basis. U.S. Coins and Jewelry will not be responsible for any errors, negligence or inability to execute an order. Should the order be delayed in transmission, delivery or execution due to the breakdown or failure of transmission or communication facilities. U.S. Coins and Jewelry is not liable. Any possible problem with your order caused by outside forces beyond our control are not our responsibility and U.S. Coins and Jewelry will not be held liable.

 

Our online order system has been designed to be easy to use and as error free as possible. The system is a software, and as such is subject to occasional failures for which U.S. Coins and Jewelry is not responsible. By using our system, you are aware that it may be affected by a commercial internet provider, be it your provider or ours. Any problems caused by failure on the part of an internet provider cannot be blamed on U.S. Coins and Jewelry.

 

We do not back order bullion. If you order a numismatic item which has been previously sold, we will attempt to locate another, or a refund will be given to you. Should the value of your items decrease during that time, you will not be entitled to any market gain.

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